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Secret Health Care Prices
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February, 2010 (5)
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The opinions expressed herein are my own personal opinions and do not represent my employer's view in any way.

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 Wednesday, September 30, 2009
Secret Health Care Prices
Wednesday, September 30, 2009 7:27:47 PM (Central Standard Time, UTC-06:00) ( Transforming Healthcare )
To cut health care costs, let's start by eliminating the secret prices. 

With so much discussion on how we need to reduce health care costs, this article written by Dr. Bernadine Healy in the U.S. News and World Report, sheds some light on this issue as Dr. Healy discuses the secrecy of health care prices. 

When the price of a colonoscopy ranges from $450 to $10,000, there's room for plenty of savings.
By Bernadine Healy, M.D.

As President Obama said again in his recent address to Congress, an imperative for health reform is containing runaway health costs. But the elephant in the room that is a real driver of costs is something few people are talking about: the variable and hush-hush pricing of medical goods and services, set by the government or negotiated by insurers and largely kept secret from the patients ultimately responsible for their bills.

Look at a colonoscopy: When paid by Medicare, the fee is roughly $450. Insurance companies secretly negotiate a maze of different prices, generally two to five times that. But as the trade group America's Health Insurance Plans recently reported, patients who have to pay their own bill because they are uninsured, are seeking care outside of their insurer's network, or their insurer has denied their claim, can face retail charges as shameless as $10,000. And how can it be that Medicare pays $40,000, prix fixe, for the same heart operation, by the same doctor, at the same hospital, that costs patients paying privately $80,000 to $120,000?
Consumers' ignorance of what services truly cost blurs the connection between their rising insurance premiums and prices, setting the stage for those prices to soar ever higher. Little wonder that the country's total health costs—for public programs like Medicare and Medicaid, private insurance, and out-of-pocket payments—are twice those of other developed countries. Making prices transparent so they can be compared and giving patients the means to shop for insurers that will get them the best deals would put downward pressure on prices and bring sustainable cost savings.

Instead, Americans are led to think that what's mainly to blame for out-of-control costs is their own voracious overconsumption. So cutting down on the quantity of medical services used by the sick and reallocating dollars for wellness and prevention sound like definite cost savers. But that ignores a few facts. Compared with people in other developed countries, Americans see doctors less often and take fewer medications. They also spend the same or fewer number of days in hospitals, and they already lead the world in expenditures per capita on prevention and public health. Yes, more high-tech care may be given to the sick in this country, and yes, that contributes to higher costs. But whether it's low- or high-tech care, what is achingly obvious is that total costs are a function of prices. Ours are the highest.

As a classic 2003 report in the journal Health Affairs put it simply: "It's the Prices, Stupid." In their detailed analysis of health spending in 30 developed countries, leading health economists including Gerard Anderson of Johns Hopkins Bloomberg School of Public Health and Uwe Reinhardt of Princeton University determined that the greater cost of care in the United States was due to much higher prices for virtually all of its medical goods and services.

Our senior citizens must have read that study a few years back when they boarded buses to Canada to buy prescription drugs for half the prices they would pay here. Who stopped their burgeoning tea party? The federal government, citing safety concerns, with heavy pressure from the pharmaceutical interests intent on protecting the higher prices Americans are effectively forced to pay.

We are just beginning to see snippets of such comparative price information become more public in other medical areas, prompted no doubt by the growing out-of-pocket payments besetting insured patients. Just last month, a report initiated by Gov. Tim Pawlenty provided price and quality information on 100 medical services from centers throughout Minnesota. Prices were all over the map. The average for colonoscopies ranged from $325 to $1,354. The price of a simple blood count varied from $13 to $85. The wide variation for these and the other prices disclosed suggests lots of room for competition and cost savings. Another area where scrutiny is needed to understand skyrocketing outpatient bills is that of wildly varying and increasingly common "facility fees." A cardiac stress test, for example, can vary by thousands of dollars depending on the size of this tacked-on fee—a charge for the use of a room needed for less than an hour.

To turn these surprising revelations into useful information that can guide and reward patients for getting the best value for their healthcare dollar, prices have to be widely accessible and easily compared before care is rendered. One way to do this might be to expand the concept of the proposed health insurance exchange, which currently would be restricted to the uninsured. Allow for public and private exchanges, and make them open to all individuals who want to purchase insurance anywhere in the country at the best price. And make exchanges vehicles for price transparency, where consumers could get access to comparative and customary pricing information and then hold insurers' feet to the fire by selecting the company with the best available prices at the places they want to go.

The power of making medical prices transparent to the public has not been lost on the political establishment. Indeed, Sens. Charles Grassley and Arlen Specter have pushed legislation to require price disclosures in the private sector, where secrecy clauses between hospitals and manufacturers have been shown to double or triple the cost of medical devices for some patients. Meanwhile, it may surprise the public to know that the government has gone to great lengths to keep the rock-bottom prices it demands quiet, including entering into contracts with industry that make the prices Medicare and Medicaid pay for prescription drugs, say, inviolable trade secrets.

Why? Congress, as laid out in a 2007 letter from the Congressional Budget Office, recognizes that such disclosures would enable private insurers and their customers to be more insistent about getting similar pricing deals, making their own small discounts, and the government's large ones, converge toward an average. While this would lower costs for people with private insurance, it would make government prices—and costs—a bit higher. Disclosure has still not happened.

But if health reform is supposed to reduce costs, disclosing prices and enabling and incentivizing individuals to seek out the best value to serve their needs is a way to do that as a first step—and before making efforts to restrict or redirect care. I'd estimate a good 10 percent of total costs could be taken out of the system quickly, to the benefit of those in both private and public plans.

--Bernadine Healy, M.D.

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 Friday, September 25, 2009
How to fight back when your claim is denied
Friday, September 25, 2009 8:04:23 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care )
If your health insurer denies a claim, you have the right to appeal the insurers’ rejection.  From 2000 to 2006, the number of consumers appealing claims increased by 34%.  Here are some strategies you can follow if you need to appeal a denied claim:

Write a good letter.  Consumers (patients) who write insurers to appeal a claim are more likely to succeed if they include in their letter references to medical research.  Some advocacy groups and associations offer helpful letter templates for common denials.   You can look up these organizations in Google.  Be sure to include every detail in your letter like dates, who you talked to, titles and contact information.

Get a second opinion.  Obtaining an extra, concurring opinion adds credibility to your argument.  Prestige also matters.  Recruiting top doctors in the field can help your appeal.

Stay calm and collected.  When the appeals process reaches a second round, the consumer will often get to talk on the phone or meet in person with a medical director from the insurance company.  These conferences are as little as 10-15 minutes long.  Staying calm and avoiding yelling and screaming will waste your time in this meeting/conference call.

Look for loop-holes.  Many employers have outdated or poorly written summary plan documents, also known as your contract with insurers.  These outdated documents can sometimes help “open doors” in the appeals process.  Copies of the contracts should be available in an employer’s benefits office.  If you have individual health insurance, make sure you keep a copy of this contract when you sign up for the health plan.

Private health insurers reject tens of millions of medical claims every year, leaving patients scrambling for alternatives.   The October issue of SmartMoney includes an interesting article, Paging Doctor No that shadows an insurance-company medical director to see how the toughest decisions get made.

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 Monday, September 21, 2009
Nuts for Healthcare
Monday, September 21, 2009 8:05:59 PM (Central Standard Time, UTC-06:00) ( Transparency )
Jeffrey Seguritan is a twenty-something, enthusiast, blogger and critical mind in all things health care.  It’s refreshing to hear Jeff’s opinions and thoughts on our health care system.  We so often hear the opinions and stories of elderly Americans and middle aged adults, but here’s the voice of a bright, 25-year old writing about our dysfunctional health care system.   His recent blog post, “Healthcare prices – where’s the sticker shock?” discusses the lack of transparency in our healthcare system.  

I look forward to reading more of Jeffrey’s posts on the Nuts for Healthcare blog.

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 Friday, September 11, 2009
How to bargain hunt for health care
Friday, September 11, 2009 11:03:32 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services )

 

Everyone likes to get a good deal.  This is normal consumer behavior.  We don’t always think about bargain hunting for health care services, but health care is becoming more consumer-focused and comparison shopping can be a huge advantage for patients.  CNN Senior Medical Producer, David S. Martin’s recent article shares some tips to help you find the best value for health care services. 

 

·         Use websites and tools to help you comparison shop for health care services – and make sure you do this before seeing a provider.  The Outofpocket search engine references 100+ price transparency websites and tools, so it’ a great place to start your research.

·         Don’t forget to check out some of the 16+ state hospital association websites that allow you to comparison shop for inpatient procedures.  

·         You also should visit your state website to comparison shop for services.  Some states including New Hampshire, Minnesota, and Pennsylvania have launched websites to help consumers comparison shop.   I highly recommend comparing prices in your state, to other states, in order to determine an average price for a specific service.   

·         Be sure to use some of the vendor tools like Health Care Blue Book and New Choice Health - that identify average costs insurance plans pay for procedures nationwide.

 

Over the past two years, I have been researching price transparency tools and frequently update my research to include the new tools as they become available.  My list of tools and websites is getting longer and longer.   If you would like a list of websites/tools that provide price transparency, please contact me at info@outofpocket.com and I’d be happy to send you this research.

 

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 Wednesday, September 09, 2009
Patients need to act more like customers
Wednesday, September 09, 2009 8:45:08 AM (Central Standard Time, UTC-06:00) ( Consumer-driven health care | Finding the Best Value for Health Care Services | Transforming Healthcare )

Every day people make purchasing decisions based on firsthand knowledge of price, quality and service.   We do this all the time. You might not realize this, but consumers apply this behavior every time they purchase groceries, books, automobiles, and electronics and even when they book travel reservations.  Consumers can make informed purchasing decisions because they have access to meaningful tools and data that enable them to comparison shop and find the best value.

 

In the health care industry, consumers should be able to easily navigate through treatment and provider options, so they can research the appropriate quality and price information for needed services.  If we engage consumers in the health care decision making process, people will act more responsible.  I also believe our health care system should include programs that encourage accountability for providers, patients (consumers) and health plans.

 

The good news is health insurers are making progress in this direction.  Some of the larger health plans are finally accepting the fact that their members should be treated like customers and they are working to provide their members with meaningful tools because they realize this is “good customer service.”  What’s very interesting is that empowering their members to act more like customers benefits all the stake holders. 

 

Over the past month, I have reviewed price transparency tools offered my some of the major health insurers including Aetna, Anthem Blue Cross Blue Shield, Cigna, Humana, Regence and United Healthcare.  The tools are designed for members of the health plans and attempt to deliver some price and quality transparency, to help members make informed choices.  It’s definitely a step in the right direction but there is a lot of room for improvement.    We are all pioneers in this area and as the transparency tools evolve, consumers can expect to see some innovative, decision-making tools to help them make informed choices – before visiting a provider. 

 

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 Wednesday, September 02, 2009
Price Competition in Minnesota
Wednesday, September 02, 2009 10:03:43 AM (Central Standard Time, UTC-06:00) ( Transparency )

Minnesota residents have a new tool to help them comparison shop for health care services. Last week, the state of Minnesota launched the Cost Report tool on the Minnesota HealthScores website.  This new tool allows residents to compare prices for health care services and shows the lowest provider cost for a procedure, the highest provider cost, and the average cost per medical group for 103 common medical procedures from 110 providers across the state. This project was a collaborative effort with state health providers collecting the data from health insurance companies.

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